Terms

ORDER TIMELINE

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Our company handcrafts all orders in our studio. All available inventory is considered ready to ship, and will ship within 1 to 3 business days. Custom orders may take up to 3 weeks, depending on the product and order size.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade.

Care for your new product(s) by:

  • Candles: Trim wick to ¼” before lighting each time. Burn the candle for at least 1 hour each time to maintain an even burn pool; this will help your candle burn longer. Keep candle free of any foreign materials including matches and wick trimmings. Only burn the candle on a level surface.  Do not burn the candle for more than 4 hours at a time
  • Melts: Place 1-2 melt cubes onto the tea light warmer or UL listed electric warmer. Once the fragrance has faded, simply pour the melted wax into a trash bag. Do not add water. Do not melt on stove top or in non-approved appliances. Use only in well ventilated areas away from flammable materials. Discontinue use if dish contains less than ½” of wax.
  • ALL ITEMS: To prevent fire and serious injury, burn candles and melts within sight. Keep away from drafts and vibrations. Keep out of reach of children and pets. Never burn candles or melts on or near anything that can catch fire.
  • Care instructions are placed on the back or bottom of the item

Your product(s) can be damaged if:

  • Left outdoors
  • Left in a window where sunlight may appear
  • Left burning more than 4 hours
  • Left on a slanted or unsteady surface

Custom orders

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We always love creating new products from scratch.

Please contact us for a quote.

https://sweetbirchco.com/contact/

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING

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Our company ships through the following carriers:

USPS With tracking

International shipping coming soon

Sweet Birch Co. is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost calculations

We charge a low, flat shipping rate for all U.S. orders.

 

RETURNS

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Our Return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

– Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@sweetbirchco.com

 

Clearance items

Only regular priced items or sale priced items may be refunded, unfortunately clearance or closeout items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@sweetbirchco.com and we will give you further mailing instructions.

Return or Exchange Shipping

To return your product, please contact us at info@sweetbirchco.com for more details. You should mail your product to: PO Box 267 Spokane Valley, WA 99037

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.